Mia Whats
Credit union transforms delinquency into ROI with Mia Whats.
Credit union transforms delinquency into ROI with Mia Whats.
Is there a larger discount for a full payoff?
sent by client 10:43 PM
"... I have an offer for a lump-sum payment for full settlement.... proposal valid until 03/26/2025..."
By MIA at 10:42 PM
I am here to help. I can offer a bigger discount of R$331.71, resulting in a balance...
By MIA at 10:42 PM
Challenge:
Challenge:
Accelerated growth: The growth of cooperatives, especially post-pandemic, brought higher delinquency, which is fragmented and difficult to collect at scale (low values, diverse audience).
High operational cost: The traditional collection model becomes expensive, in addition to diverting managers' focus from strategic activities.
Need for humanized collection: It is essential to maintain the cooperative essence with an empathetic collection process, which understands that the member is currently in default, but is not inherently a defaulter
Solution:
Solution:
Monest presented its Artificial Intelligence, MIA, as a solution to these challenges.
About Mia Whats: MIA is an AI trained to negotiate debts in a humanized and adaptable way. It conducts negotiations, validating identity and sending slips or transferring to agents when necessary
Monest presented its Artificial Intelligence, MIA, as a solution to these challenges.
About Mia Whats: MIA is an AI trained to negotiate debts in a humanized and adaptable way. It conducts negotiations, validating identity and sending slips or transferring to agents when necessary
Result
Result
The partnership, initiated in February 2024, generated significant quantitative and qualitative results.
Billing funnel performance metrics:
Billing funnel performance metrics:
Financial and engagement results:
Financial and engagement results:
Return on Investment (ROI): For every R$ 1.00 that the cooperative
invested in the solution, it obtained a return of R$ 11.47.
Return
R$ 11,47
Engagement: 89% retention in customer service and more than half of the members continued until the end of the negotiation.
Engagement
89%
Agility: AI responded on average in 24 seconds, and closed deals in just 17 minutes."
First response
24s
Average negotiation time
17min
The AI showed flexibility by understanding the member's preference and directing them to the best payment method, keeping the focus on credit recovery.
Want to know more about Mia Whats?
Want to know more about Mia Whats?
Want to know more about
Mia Whats?
A smart solution to transform credit recovery into revenue for your business
Mia Whats
Credit union transforms delinquency into ROI with Mia Whats.
Leader in AI-driven collections
Leader in AI-driven collections
Leader in AI-driven collections
Is there a larger discount for a full payoff?
sent by client 10:43 PM
"... I have an offer for a lump-sum payment for full settlement.... proposal valid until 03/26/2025..."
By MIA at 10:42 PM
I am here to help. I can offer a bigger discount of R$331.71, resulting in a balance...
By MIA at 10:42 PM
Result
The partnership, initiated in February 2024, generated significant quantitative and qualitative results.
Billing funnel performance metrics:
Financial and engagement results:
Return on Investment (ROI): For every R$ 1.00 that the cooperative
invested in the solution, it obtained a return of R$ 11.47.
Return
R$ 11,47
Engagement: 89% retention in customer service and more than half of the members continued until the end of the negotiation.
Engagement
89%
Agility: AI responded on average in 24 seconds, and closed deals in just 17 minutes."
First response
24s
Average negotiation time
17min
The AI showed flexibility by understanding the member's preference and directing them to the best payment method, keeping the focus on credit recovery.
Want to know more about Mia Whats?
A smart solution to transform credit recovery into revenue for your business
Challenge:
Accelerated growth: The growth of cooperatives, especially post-pandemic, brought higher delinquency, which is fragmented and difficult to collect at scale (low values, diverse audience).
High operational cost: The traditional collection model becomes expensive, in addition to diverting managers' focus from strategic activities.
Need for humanized collection: It is essential to maintain the cooperative essence with an empathetic collection process, which understands that the member is currently in default, but is not inherently a defaulter
Solution:
Monest presented its Artificial Intelligence, MIA, as a solution to these challenges.
About Mia Whats: MIA is an AI trained to negotiate debts in a humanized and adaptable way. It conducts negotiations, validating identity and sending slips or transferring to agents when necessary