TIInside: With an AI ROI of 226%, Monest does not see technology as an end in itself
TIInside: Startup that grew with AI in debt collection now bets on transforming conversations into business intelligence
The new front processes millions of conversations from the virtual agent to extract data on behavior, service quality, and negotiation effectiveness.
The goal is to answer questions previously inaccessible in traditional collection, such as script adherence, debtor profile, and factors influencing negotiation success.
